At Rockport Sells, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms below.<\/p>\n\n\n\n
You may request a return within 30 days of receiving your order<\/strong>.<\/p>\n\n\n\n To be eligible for a return, the item must:<\/p>\n\n\n\n Certain products may be excluded from returns due to health, safety, hygiene, customization, or other applicable restrictions.<\/p>\n\n\n\n To request a return, please contact us at:<\/p>\n\n\n\n Email:<\/strong> phjmrmwruj@iubridge.com<\/a><\/p>\n\n\n\n Please include:<\/p>\n\n\n\n Please do not send products back before receiving return instructions from our customer service team.<\/p>\n\n\n\n If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.<\/p>\n\n\n\n We may request photographs or other information to verify the issue. Depending on the circumstances, we may provide a replacement, refund, or another appropriate solution.<\/p>\n\n\n\n Once your returned item has been received and inspected, we will notify you regarding the status of your refund.<\/p>\n\n\n\n If approved, the refund will be issued to the original payment method.<\/p>\n\n\n\n Please allow additional processing time for your bank or payment provider to post the refund to your account.<\/p>\n\n\n\n Original shipping charges, if any, may not be refundable unless the return is due to an error on our part, a defective product, or another circumstance required by applicable law.<\/p>\n\n\n\n Unless the return is caused by an error on our part, a defective product, or an incorrect item, the customer may be responsible for return shipping costs.<\/p>\n\n\n\n Return shipping costs are generally non-refundable.<\/p>\n\n\n\n If you need to exchange an item, please contact us at phjmrmwruj@iubridge.com<\/a>.<\/p>\n\n\n\n Depending on product availability, we may offer an exchange, replacement, or refund.<\/p>\n\n\n\n If you have been notified that your refund has been issued but have not received it, please first check your bank account or contact your payment provider.<\/p>\n\n\n\n If you still cannot locate the refund, please contact us at:<\/p>\n\n\n\n\n
How to Request a Return<\/h2>\n\n\n\n
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Damaged, Defective, or Incorrect Items<\/h2>\n\n\n\n
Refunds<\/h2>\n\n\n\n
Return Shipping<\/h2>\n\n\n\n
Exchanges<\/h2>\n\n\n\n
Late or Missing Refunds<\/h2>\n\n\n\n