Thank you for shopping with Rockport Sells. We strive to process and deliver orders as efficiently as possible.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or U.S. federal holidays.
During periods of high order volume, promotions, holidays, or unexpected circumstances, processing times may take longer.
Shipping Time
After your order has been processed, estimated delivery times may vary depending on the destination, shipping method, carrier, weather, and other circumstances.
For orders shipped within the United States, typical delivery may take approximately:
3–7 business days
Delivery estimates are provided for convenience and are not guaranteed delivery dates.
Shipping Charges
Applicable shipping charges will be displayed during the checkout process before you complete your purchase.
Shipping costs may vary depending on the destination, order size, shipping method, and other factors.
Order Tracking
When tracking information is available, we may provide a tracking number by email or through your order information.
Please allow some time for tracking information to become active after the package has been shipped.
Delayed or Lost Packages
Once an order has been handed over to the shipping carrier, delivery may be affected by circumstances outside of our control, including:
- Weather conditions.
- Carrier delays.
- Incorrect or incomplete addresses.
- Holidays.
- Customs or regulatory issues, where applicable.
- Other unforeseen circumstances.
If your package appears to be delayed or lost, please contact us at:
We will make reasonable efforts to assist you in communicating with the shipping carrier.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you discover that your shipping address is incorrect, please contact us as soon as possible after placing your order.
We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Additional shipping charges may apply if an order needs to be reshipped because of an incorrect or incomplete address provided by the customer.
Delivery Issues
If your package shows as delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier.
If the package remains missing, contact us at:
We will review the available shipping information and determine the appropriate next steps.
Contact
If you have any questions about shipping or your order, please contact:
Email: phjmrmwruj@iubridge.com
Mailing Address:
9920 West 81st Avenue
Arvada, CO 80005
United States