At Rockport Sells, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms below.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned with its original packaging, accessories, and tags, where applicable.
- Not be damaged due to misuse, improper handling, or normal wear and tear.
- Be accompanied by proof of purchase or order information.
Certain products may be excluded from returns due to health, safety, hygiene, customization, or other applicable restrictions.
How to Request a Return
To request a return, please contact us at:
Email: phjmrmwruj@iubridge.com
Please include:
- Your order number.
- The name of the item you wish to return.
- The reason for the return.
- Photos of the product if the item arrived damaged, defective, or incorrect.
Please do not send products back before receiving return instructions from our customer service team.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
We may request photographs or other information to verify the issue. Depending on the circumstances, we may provide a replacement, refund, or another appropriate solution.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method.
Please allow additional processing time for your bank or payment provider to post the refund to your account.
Original shipping charges, if any, may not be refundable unless the return is due to an error on our part, a defective product, or another circumstance required by applicable law.
Return Shipping
Unless the return is caused by an error on our part, a defective product, or an incorrect item, the customer may be responsible for return shipping costs.
Return shipping costs are generally non-refundable.
Exchanges
If you need to exchange an item, please contact us at phjmrmwruj@iubridge.com.
Depending on product availability, we may offer an exchange, replacement, or refund.
Late or Missing Refunds
If you have been notified that your refund has been issued but have not received it, please first check your bank account or contact your payment provider.
If you still cannot locate the refund, please contact us at:
Contact Us
For questions regarding returns or refunds:
Email: phjmrmwruj@iubridge.com
Address:
9920 West 81st Avenue
Arvada, CO 80005
United States